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📦 Awaiting Order Arrival – FAQs

Q1: My order hasn’t arrived yet. What should I do?

A: Don’t worry. Orders usually arrive within 5–7 business days. If your delivery time hasn’t passed yet, your order is on the way.

Q2: How can I track my order?

A: You can track your order using your Order Number on our Order Tracking page. The tracking details are also shared via confirmation email or SMS.

Q3: My tracking status hasn’t updated. Is this normal?

A: Yes, this can happen. Tracking updates may take 24–48 hours to refresh, especially during high order volume or courier delays.

Q4: What if my order is delayed beyond the expected delivery time?

A: If your order is delayed, please contact our support team with your Order Number. We’ll check the status and assist you promptly.

Q5: Can I change my delivery address while waiting for my order?

A: Address changes are only possible before dispatch. If your order has already been shipped, changes may not be possible. Contact us as soon as possible.

Q6: Who should I contact for delivery issues?

A: You can reach us via our Contact Us page, email, or WhatsApp. Our support team is always happy to help.

🛒 Ordering & Payment – FAQs

Q1: How do I place an order?

A: Simply browse our products, add your selected items to the cart, and proceed to checkout. Enter your shipping details and confirm your order.

Q2: Do I need an account to place an order?

A: No, you can place an order as a guest without creating an account.

Q3: What payment methods do you accept?

A: We currently offer Cash on Delivery (COD). Additional payment options may be added in the future.

Q4: Is Cash on Delivery available across Pakistan?

A: Yes, COD is available all over Pakistan.

Q5: Can I modify or cancel my order after placing it?

A: Order changes or cancellations are only possible before dispatch. Please contact us as soon as possible with your Order Number.

🔧 After Sales – FAQs

Q1: What should I do if I receive a damaged or incorrect item?

A: If you receive a damaged or wrong product, please contact us within 24 hours of delivery with photos of the item. We’ll resolve the issue as quickly as possible.

Q2: Do you offer returns or exchanges?

A: Yes, we offer returns and exchanges according to our return policy. Items must be unused and in original packaging.

Q3: How long does the return or exchange process take?

A: Once we receive the returned item, the process usually takes 3–5 business days.

Q4: Can I return an item if I change my mind?

A: Returns for change of mind may be accepted within a limited time, provided the item is unused. Please review our Return Policy or contact us for details.

Q6: Who should I contact for after-sales support?

A: You can reach our support team through the Contact Us page, WhatsApp, or email. We’re always here to help.